FAQs

Warranty: 

Do you provide warranty for your products?

Yes, we offer a 12-month warranty period on all of our products. You can find more information about the warranty in the instruction booklet provided in your product’s box. Please obtain your proof of purchase for warranty purposes.

Orders:

Is SleepBliss Sound Machine available at retail stores?

Currently SleepBliss is only available online.

What is your return/refund policy?

At SleepBliss we want you to 100% love our products. If for any reason you a unsatisfied with the product you have received please feel free to email us at support@sleepblissco.com and will be more then happy to assist you with a full refund or exchange. 

Products:

Sleep Sound Machine

Does the Sound Machine require a power cord?

No, the SleepBliss Sound Machine can run continuous for up to 20 hours powered by its inbuilt rechargeable battery. It only requires a USB Micro B cable cord for charging purposes, which is included in the packaging.

What does ANION mean?

ANION stands for ‘a negatively charged ion’ and is our feature that when activated creates a high concentration of negative ions in the air which can remove particles and bacteria from the air. ANION systems have been used to eliminate the occurrence of airborne bacterial infections and to reduce static electricity build-up in electronics (Shiue, Angus 2011).

Koala Sleep Soother

What are the different music types it plays?

Our Koala play 13 different sounds. They include Amazing Grace, Brahm’s Lullaby, Frere Jacques, Fur Elise, Greensleeves, Heartbeat, Hush Little Baby, Minuet, Nature sound, Rock-a-Bye Baby, Silent Night, Twinkle Twinkle Little Star, White Noise. 

Is this product suitable for newborns?

Yep! It's been shown that newborns may feel comfortable by the soft music and gentle star lights of the Koala Soother. It has 4 volume levels so you can adjust to the perfect level for your baby. 

Does it include batteries?

Yep! Included with every Koala is 3 AAA alkaline batteries and a small screwdriver so you can get your bub to sleep straight away.